Based on the case study "Repairing Customer Satisfaction" Download "Repairing Customer Satisfaction", develop a presentation for the CEO and Board of Directors to recommend your

Overview

For your final assignment, you will continue to use the "Repairing Customer Satisfaction" Download "Repairing Customer Satisfaction"case study to complete the assignment, you will need to read the case study and the article, The Art of Setting the Stage for Persuasion to develop the Board of Directors presentation. You will access the case study via the link provided and follow the instructions below.

Instructions

Based on the case study "Repairing Customer Satisfaction" Download "Repairing Customer Satisfaction", develop a presentation for the CEO and Board of Directors to recommend your strategy for correcting your identified deficiency (declining quality, delivery delays, or poor customer service) that includes the following.

1. Develop an implementation plan for your specific identified deficiency that includes the following:
   1. Timelines and milestones.
   2. Leading (upstream) and Lagging (downstream) indicators/metrics that will assist in the implementation and measure the success of the deployment.
   3. The potential risks of implementation and your plan for mitigation.
2. Develop a 6 – 8 slide PowerPoint presentation for the CEO and Board of Directors to recommend your intended solution, implementation plan, and benefits.
   1. Remember to use the elements of edge and execute to grab your audience's attention and display your passion for the project.
   2. Include speaking points for the presentation.
      1. Click on View and select Notes in the Toolbar, the add notes section will appear at the bottom of each slide.

This course requires the use of Strayer Writing Standards (SWS). The library is your home for SWS assistance, including citations and formatting. Please refer to the Library site for all support. Check with your professor for any additional instructions.

The specific learning outcomes associated with this assignment are:

• Develop a leadership style incorporating elements of execution and edge to make challenging decisions essential to an organization's sustainability and growth.
• Determine the communication methods that will inform, excite, and drive an organization to embrace and deploy decisions.

Help Resources

• Lagging and Leading Indicators. Download Lagging and Leading Indicators.(PDF)
• Check out this interactive tutorial: Using Your Own Words: Preventing PlagiarismLinks to an external site..

Week 9 Assignment – Repairing Customer Satisfaction Board of Directors PresentationWeek 9 Assignment – Repairing Customer Satisfaction Board of Directors PresentationCriteriaRatingsPtsDevelop an implementation plan for your specific identified deficiency.90 to >80.99 ptsExemplaryDeveloped an implementation plan for your specific identified deficiency.80.99 to >71.99 ptsCompetentDeveloped an implementation plan for your specific identified deficiency, but the plan provided is incomplete, more depth is needed.71.99 to >62.99 ptsNeeds ImprovementDeveloped an implementation plan for your specific identified deficiency, but the plan is limited in scope and incorrect.62.99 to >0 ptsUnacceptableDid not develop an implementation plan for your specific identified deficiency./ 90 ptsDevelop a 6 – 8 slide PowerPoint presentation for the CEO and Board Of Directors to recommend the intended solution, implementation plan, and benefits.90 to >80.99 ptsExemplaryDeveloped a 6 – 8 slide PowerPoint presentation for the CEO and Board Of Directors to recommend the intended solution, implementation plan, and benefits.80.99 to >71.99 ptsCompetentDeveloped a 6 – 8 slide PowerPoint presentation for the CEO and Board Of Directors to recommend the intended solution, implementation plan, and benefits, but provided incomplete recommendations, more depth is needed.71.99 to >62.99 ptsNeeds ImprovementDeveloped a 6 – 8 slide PowerPoint presentation for the CEO and Board Of Directors to recommend the intended solution, implementation plan, and benefits, but the recommendations are limited in scope, not effectively supported, and incorrect.62.99 to >0 ptsUnacceptableDid not develop a 6 – 8 slide PowerPoint presentation for the CEO and Board Of Directors to recommend the intended solution, implementation plan, and benefits./ 90 ptsDevelop a presentation that is clear, includes appropriate writing mechanics, and follows SWS formatting requirements.20 to >18 ptsExemplaryWriting has very few spelling, punctuation, and grammatical errors; few fragments, comma splices, and run-ons. 0–2 errors present.18 to >16 ptsCompetentWriting has spelling, punctuation, and grammatical errors that are distracting in a few places; few fragments, comma splices, and run-ons. 3–4 errors present.16 to >14 ptsNeeds ImprovementWriting has spelling, punctuation, and grammatical errors that are distracting in some places. 5–6 errors present.14 to >0 ptsUnacceptableWriting has spelling, punctuation, and grammatical errors, fragments, comma splices and run-ons that distract from the message. More than 6 errors present./ 20 ptsTotal Points: 0