Business Information Technology Systems Driving Modern

Unit 13 Business Information Technology Systems Assignment Brief

Introduction

Information is the most valuable resource that an organisation possesses. The effective gathering, protection, analysis, processing and dissemination of information is vital to the success of any organisation. As globalisation and the 24-hour economy develop and increase, organisations must ensure that their information systems are reliable, efficient and able to cope with rapid change. This unit introduces students to the importance of information to organisations. They will examine how systems can be used to support core business functions and enable organisations to be more productive and competitive in the global marketplace.

The aim of this unit is to enhance students’ understanding of contemporary business information technology (IT) systems and how organisations develop and continuously review their IT strategy to gain and maintain competitive advantage. Students will explore the areas of business that benefit from the support of IT systems and how organisations are using IT as a driver for business improvement.

By the end of this unit students will be able to critically analyse the application of current and future technologies and suggest best solutions for an organisation.

Learning Outcomes 

By the end of this unit students will be able to:

LO1   Analyse the role of different IT systems in support of organisational objectives

LO2   Compare flexible and reliable IT systems that respond to organisational requirements in an organisational context

LO3   Evaluate IT systems that support value-added change in organisations

LO4   Recommend practical IT system solutions to given organisational scenarios.

Essential Content 

LO1 Analyse the role of different IT systems in support of organisational objectives 

IT systems:

Definition of IT systems and categories of information systems e.g. operational, tactical and strategic information systems

Definition of information and data, sources of information, information requirements and the need for information at different levels in an organisation

Hardware and software for IT systems e.g. operating systems, computer communications and networks, distributed computing  The link between strategy, processes and systems.

Emerging digital technologies and use of digital devices:

• cloud computing for data storage, retrieval and transmission
• mobile devices for database management, stock management, goods tracking and customer service
• distributed ledger technology (DLT) e.g. blockchain for e-commerce
• the transformational impact of 5G networks on IT systems for faster and efficient decision-making.

The role of IT systems:

The role of IT in knowledge management, data management and customer service management

Storing information and its importance with regard to security, accuracy and relevance

The impact of IT systems and their contribution to decision-making and solving business problems

Capabilities and limitations of IT solutions

The impact of IT systems on the functions and structure of organisations to support meeting organisational objectives.

LO2 Compare flexible and reliable IT systems that respond to organisational requirements in an organisational context 

Types of IT system:

Use of different types of IT system and their role in relation to meeting business objectives and improving operational efficiency:

• end of point sales (EOPS) for transaction processing
• systems for customer relationship management (CRM) e.g. Salesforce
• database management systems, use of data dashboards, data warehouses and data discovery tools for business intelligence e.g. datapine, Clear Analytics, Tableau Online
• knowledge management systems (KMS) (e.g. Microsoft Teams, Alfresco, Google) for streamlining employee workflows, collaboration, sharing and disseminating data and information
• enterprise resource planning (ERP) cloud solutions (e.g. Oracle) for integrating different technologies and systems across the business
• business process management (BPM) systems e.g. IBM Business Process Manager.

Types of information and data:

Layers of information systems e.g. services, integration, security, analytics

Corporate database management systems, data management and characteristics of data in organisations

Processing big data, data warehousing and online databases

Types and flow of data and information in an organisation  Cybersecurity measures for data protection and confidentiality.

Reliability of IT systems and data quality:

The importance of ensuring accurate and appropriate data collection

Quality Assurance and control measures used to ensure data quality on entry and after data collection.

LO3 Evaluate IT systems that support value-added change in organisations 

Project management methodologies and strategies to create value and competitive advantage:

Project management methodology for achieving specific goals e.g. scrum, waterfall, kanban methodologies

Value-creation strategy, competitive advantage, make-or-buy decisions  Cost and benefit analysis.

IT support for value-added change:

IT for improving knowledge in activities in the value chain, increasing quality, reducing costs

New and existing approaches to improving IT position and impact on other business areas providing value-added services e.g. innovative solutions for providing real-time performance data, maintenance histories, organic systems for effective data management and cybersecurity solutions

System development tools and techniques e.g. agile, rapid application development (RAD), scrum, waterfall

The benefits of process management to support value-added change e.g. risk reduction, improved control and collaboration, improved business agility.

LO4 Recommend practical IT system solutions to given organisational scenarios 

IT systems support for problem-solving:

Problem-solving using decision-making models, e.g. decision support systems, group decision, artificial intelligence and IT systems application

Problem-solving and decision-making techniques, including root cause analysis, affinity diagrams, Pareto analysis, cost–benefit analysis

The need for adaptability to manage the fast pace of change in industry and technology; responding to impact of external factors; responding to stakeholder emerging needs; mental and physical wellbeing

The use of IT systems to support the storing and managing of data, informationsharing, communication, security and gaining a competitive edge  The use of IT systems for seamless customer experience management.

Monitoring and evaluating IT systems:

Effective monitoring and evaluation of IT systems and their impact on organisations.

Learning Outcomes and Assessment Criteria 

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