A telecommunications company has set up a 2-tier technical support call centre for assisting its customers. The centre manager is responsible for receiving incoming calls and distributing them to technical operators. The operators are partitioned into two kinds: ordinary and specialist. Ordinary operators deal with basic customer issues; specialist operators deal with advanced customer issues. A new incoming call is by default treated as ordinary. Such a call is either forwarded to an available ordinary operator, providing that such an operator exists, or it is appended at the end of a queue of waiting calls. As soon as an operator of a particular kind becomes available, he/she is ready to receive the first call from the queue of waiting calls that matches his/her kind. An ordinary operator that cannot deal with a call, upgrades the call kind to specialist and either forwards it to an available specialist operator, or places it to the end of the queue of waiting calls if no specialist operator is currently available (in order for the call to be subsequently dealt by a specialist operator). Therefore, the call centre manager is required to keep track of:
A Z specification of the call centre manager may begin as follows:
[Call, Operator]
Kind == ordinary | specialist
[15%]
[10%]
[10%]
[15%] iv. Take special care of any errors that may occur; use schema calculus to provide a robust version (say RobustNewCall) of the NewCall operation.
firstCallOfKind : seq Call × (Call ⇸ Kind) × Kind → Call ∪ {null}
∀ s: seq Call; f: Call ⇸ Kind; k: Kind ⦁ ran s ⊆ dom f s = ⟨⟩ ⇒ firstCallOfKind(s, f, k) = null
… ⇒ f(head s) = k ⇒ …
… ⇒ …
d) Define an operation TerminateCall which removes a call that is currently being served. The operator serving the call:
In the latter case, the newly-served call is removed from the queue of waiting calls. [HINT: For the latter case, you may use the axiomatic description firstCallOfKind from 4.a with its 2nd argument (f) being substituted by the function callKind.].
e) Define an operation RemoveOperator which takes as input an existing operator who is currently available and removes that operator from the system. Also, it updates the multiplicities of operator kinds in the system to take this change into account
The post Define an operation RemoveOperator which takes as input an existing operator who is currently available and removes that operator from the system. appeared first on Essay Hotline.
Why Work with Us
Top Quality and Well-Researched Papers
We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.
Professional and Experienced Academic Writers
We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.
Free Unlimited Revisions
If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.
Prompt Delivery and 100% Money-Back-Guarantee
All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.
Original & Confidential
We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.
24/7 Customer Support
Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
Our Services
No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.
Essays
No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.
Admissions
Admission Essays & Business Writing Help
An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.
Reviews
Editing Support
Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.
Reviews
Revision Support
If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.