Stan is a regular visitor to a local MacBig restaurant that provides a self-service facility where customers have the option of selecting drink and food items from a menu displayed on a touch screen located just inside the entrance. To select a product, a customer only has to touch an image or icon showing the desired product or products they wish to consume, and then touch a virtual ‘OK’ button to submit an order. The order is relayed to the food preparation area where the customer’s order is prepared. Once prepared MacBig’s front counter staff are made aware the order is ready and the customer’s ticket number is displayed on a large screen which symbolises their order is ready for collection.
Customers using the touch screen are immediately issued with a printed ticket containing an order number and the price payable at the front counter.
Customers present these tickets to the cashiers who confirm the relayed order appearing on their screens. At this point, the customers pay for their purchases and await delivery.
This system is designed to save time during peak periods and is very popular. Some customers place their orders as takeaways, while others, like Stan, prefer to be seated and consume them on the premises. The customers preselect these preferences when they use the touch screen.
When Stan reached the cashier, he paid $10 for the hamburger and drink, collected his order located a vacant table and enjoyed a leisurely meal.
A couple of days later, Stan returned and instead of his normal meal decided to order the new gourmet burger and hand cut chips. The order was placed through the self-service ordering system. The total cost was $17.50 which he duly paid. Following the payment being processed Stan received the normal printed ticket which included his order number, order and price.
Stan’s order number appeared on the screen, and after collecting the order Stan found a vacant table and started to eat his meal. As Stan took a second bite of his gourmet burger he struck something hard and broke a tooth. Stan examined the chewed remains and found a piece of metal that had somehow been lodged in the burger.
Stan alerted management to this incident and demanded compensation for his anticipated dental repair. The store claimed that they would refund the price of the burger but would not pay anything more.
In response, Stan exclaimed, ‘I’m a consumer and I have rights!’
Please prepare a memorandum of advice that covers the following:
Explain how the contracts Stan made with the café were formed.
Explain what consumer guarantees may be available to Stan.
The post Explain what consumer guarantees may be available to Stan. appeared first on Best Custom Essay Writing Services | EssayBureau.com.
Why Work with Us
Top Quality and Well-Researched Papers
We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.
Professional and Experienced Academic Writers
We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.
Free Unlimited Revisions
If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.
Prompt Delivery and 100% Money-Back-Guarantee
All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.
Original & Confidential
We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.
24/7 Customer Support
Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.
No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.
Admission Essays & Business Writing Help
An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.
Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.
If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.