Managing Diversity in the Workplace- Answers

Task One

Access the BizOps Anti-Discrimination Diversity Policy and Equal Opportunities Policy.

Review the policies in line with relevant current legislation for age, disability, racial and sex
discrimination, human rights and equal opportunity.

Prepare a short report using the BizOps
template with your feedback and suggestions to improve the policies. Ensure you list the
legislation you accessed.
Task Two

Identify and list the core issues in the IT team in relation to the BizOps policies.

Review the BizOps Conflict Resolution Procedures.

For each issue, outline the actions you will take to manage these complaints and allegations,
and ensure all parties involved understand the BizOps policies and resolve the issue/s. This
must include managing tensions between the parties and encouraging them to respect each
other’s differences. It must also include identifying and addressing any training needs in
relation to diversity and respect for others in the workplace.

Task Three
Explain how you can ensure that all personnel involved in recruitment and selection of staff aim for
diversity in the following steps of the recruitment and selection process:

Writing job descriptions

Writing and placing job advertisements
Student Assessment Booklet
Page: 24
Version: 3.0 Responsibility: Course Coordinator Last Reviewed: July 2020

Reviewing resumes and applications


Selecting the successful applicant
Task Four

Develop a Training Needs Analysis (TNA) for all BizOps employees to complete regarding
their understanding of the BizOps Anti-Discrimination Diversity Policy and Equal Opportunities
Policy. The TNA must include at least six questions of topics.

Develop a training plan to address any identified training needs by recreating and
completing the following table. You may add rows as required.
Training Topic Training Provider
(e.g. Internal HR,
external training
e.g. onsite,
external venue)
Duration of
Training (e.g.
hours, days)
Method of
training (e.g.
online, workshop,
reading material)

Task Five
Design a poster that can be put on the wall of the staff room, kitchen and other place around the
BizOps offices to promote diversity in the workplace and show that working effectively with difference
is a strength that can improve the organisation’s products, services and customer relations.
Task Six

Develop a feedback form to be completed by all BizOps staff to gain their ideas and feedback on
how to improve products and service. The form should include an introduction/instruction to
encourage staff to value and embrace their differences and use their ideas as a way to improve
competitive advantage.
The final documents you submit for assessment will be assessed using the project criteria provided.
All project criteria outlined must be covered satisfactorily for Part B to be completed satisfactorily.
You must complete the project unassisted by the assessor or other personnel, but may refer to
reference material as needed.

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