Unit 15 Operational Planning and Management (K/650/2919) Assignment 1, 2026
Unit 15 Operational Planning & Management Assignment 1
| Qualification | Pearson BTEC Level 4 Higher National Certificate in Business: 603/6837/8 |
| Unit Number and Unit Title | Unit 15 : Operational Planning and Management |
| Unit Code | K/650/2919 |
| Credit Value | 15 |
| Assignment Tittle | The Role of Operations Management in Organisational Performance |
Learning Outcomes
By the end of this unit students will be able to:
LO1 Examine the interrelationships of operations management with the other functions within an organisation
LO2 Explain the importance of operations management in achieving effective organisational performance
Scenario
You are newly appointed as an Operations Manager at EcoSmart Appliances Ltd, a medium-sized UK company that designs, manufactures, and distributes eco-friendly household appliances (such as energy-efficient washing machines and smart refrigerators). The company is expanding its operations due to increased consumer demand and growing pressure to meet sustainability standards.
The organisation faces challenges such as:
Coordinating operations across departments including marketing, HR, finance, and supply chain.
Managing performance while dealing with rising raw material costs, stricter environmental regulations, and higher customer expectations.
Ensuring product quality through continuous improvement.
Strengthening supply chain relationships to maintain reliability and exceed customer satisfaction.
The senior leadership team has asked you to prepare a set of operational planning and management reports and recommendations to support organisational growth and performance.
Task 1 (LO1 — P1, P2, M1)
Examine the interrelationships between operations and the core and support functions within EcoSmart Appliances Ltd. You should:
Examine (P1) how operations connect with functions such as marketing, HR, and finance.
Examine (P2) the impact of operations and processes on these functions.
Analyse (M1) the role operations and processes play in influencing and supporting wider organisational functions.
Task 2 (LO2 — P3, P4, M2)
Explain the importance of operations management in achieving effective organisational performance. In your discussion:
Explain (P3) the challenges faced by operations management at EcoSmart Appliances Ltd and similar organisations when meeting customer requirements.
Compare (P4) how different organisations, including EcoSmart, measure performance effectiveness (e.g., using KPIs, balanced scorecard).
Analyse (M2) the importance and effectiveness of operations management in enhancing organisational performance.
Task 3 (LO1 & LO2 — D1)
Drawing together your findings, critically analyse (D1) how operations, processes, and management at EcoSmart Appliances Ltd can successfully improve organisational performance and help achieve strategic objectives.
Additional Supporting Information:
- Students are encouraged to use case studies, industry reports, and academic literature to support their analysis.
- All tasks should be completed using the Harvard referencing system.
The assignment should encourage critical thinking and application of theoretical frameworks to practical scenarios.
Learning Outcomes and Assessment Criteria
| Pass | Merit | Distinction |
| LO1 Examine the interrelationships of the operations function with the other functions within an organisation |
LO1 and LO2 D1 Critically analyse operations, processes and management in successfully improving organisational performance and achievement of objectives. |
|
| P1 Examine the
interrelationships between operations and the core support functions within an organisation. P2 Examine the impact that operations and processes have on other functions in an organisation. |
M1 Analyse the role of operations and processes and impacts in an organisation. | |
| LO2 Explain the importance of operations management in achieving effective organisational performance | ||
| P3 Explain the challenges faced by operations management in a range of organisations when meeting customer requirements.
P4 Compare how different organisations measure operations performance and their effectiveness. |
M2 Analyse the importance and effectiveness of operations management in enhancing organisational performance. | |
| LO3 Apply quality management approaches to solve practical operations management problems |
D2 Justify different approaches of quality management to successfully solve operations management problems, optimise organisational performance and meet business objectives. |
|
| P5 Apply different approaches to quality management for given operations management problems to optimise organisational performance. | M3 Compare benefits and limitations of different approaches for solving operations management problems and improving and optimising organisational performance. | |
| LO4 Assess the role of supply chain management in supporting an organisation to satisfy customer requirements |
D3 Critically evaluate effective supply chain management to make recommendations for enhancing and exceeding customer satisfaction. |
|
| P6 Review the role of supply chain management in supporting different organisations to supply products and services to meet their customers’ needs. | M4 Evaluate how different organisations manage their supply chain relationships to ensure and maintain customers’ satisfaction. | |
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