Your employer is considering expanding its current call center operations as part of its financial strategy to enhance the organization’s value. Your role is pivotal in determining the viability and financing of establishing a new call center locally or outsourcing the call center operations to India.
- Competency
Recommend a corporate finance strategy to enhance the value of an organization.Student Success Criteria
View the grading rubric for this deliverable by selecting the “This item is graded with a rubric” link, which is located in the Details & Information pane.Deliverable Preparation
During this course, students will conduct research on companies of their choosing, guided by the scenarios outlined in the deliverables. There are no pre-assigned firms for research purposes. Instead, students are encouraged to select companies that are relevant to the deliverable content. The information gathered about these firms should reflect real-time data and demonstrate real-life applications in alignment with the course material.Scenario
Your employer is considering expanding its current call center operations as part of its financial strategy to enhance the organization’s value. Your role is pivotal in determining the viability and financing of establishing a new call center locally or outsourcing the call center operations to India. This project presents a complex challenge, as the fate of the call center and strategy, whether it will be situated domestically or abroad, rests on your recommendation. You will present your recommendation to the management team.Instructions
Create a Microsoft PowerPoint Presentation that addresses the following points:- Current Call Center Setup:
- Explain your firm’s existing call center structure within the organizational framework.
- Cost Analysis for New Call Center:
- Identify internal and external costs associated with constructing and operating a new 24/7 call center.
- Outsourcing Considerations to India:
- Evaluate the cost-effectiveness of outsourcing employment to India, highlighting the pros and cons of this strategic decision.
- Financial Risk Assessment:
- Assess the financial risk of expanding the call center, considering your chosen firm’s beta value.
- Financial Statement Analysis:
- Analyze financial statements to derive insights into budgeting and savings methods.
- Recommendation:
- Provide a well-founded recommendation on accepting or rejecting the proposed call center avenue, substantiating your decision.
- Note:
- Ensure that the PowerPoint Presentation reflects proper grammar, spelling, punctuation, and sentence structure.
- Design the presentation to be visually appealing and include detailed speaker’s notes with citations for a comprehensive understanding of each slide.
A – 4 – Mastery
Thorough and accurate explanation of the company’s existing call center structure within the organizational framework.
A – 4 – Mastery
Thorough and accurate identification of both external and internal costs associated with constructing and operating a new call center constructed and staffed 24/7.
A – 4 – Mastery
Thorough and accurate evaluation of the cost-effectiveness of outsourcing the call center to India, along with exemplary identification of the pros and cons associated with the strategic decision.
A – 4 – Mastery
Thorough and accurate assessment of all financial risk associated with this structure and a call center with exemplary consideration of your firm’s beta value.
A – 4 – Mastery
Thorough and accurate analysis of the financial statements for budgeting and savings methods.
A – 4 – Mastery
Project proposal recommendation is detailed and thorough.
A – 4 – Mastery
The presentation demonstrated exemplary attribution using credible scholarly sources in APA format and had no spelling and grammar errors that interfered with clarity of the presentation.
